Job Description

As a member of our client's customer care team, you will report directly to the VP of Customer Care & Quality Assurance.
 
Responsibilities will include but are not limited to:

• Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
• Monitor all outstanding correspondence lists and review them with respective on-site Customer Service Representatives;
• Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
• Attend homeowner inspections with Service Reps when required;
• Oversee & manage any Conciliation Requests;
• Monitor Service Technicians’ schedules and workmanship;
• Arrange & attend Customer Service meetings and any other associated meetings required;
• Inspect the condition of homes on the day of Occupancy to ensure product turnover meets our standards;
• follow-up with customers as required.

Qualifications of the Ideal Candidate:

• Minimum 5 years experience in the Construction Industry;
• Exceptional communication skills both written and verbal;
• Strong organizational skills with strong attention to detail;
• Ability to multi-task in a fast-paced construction environment;
• Knowledge of the Tarion Warranty guidelines is a Must;
• Ability to review warranty letters and make assessments to delegate accordingly;
• Proficient in Word, Excel, Outlook, etc.…

Compensation:
Competitive Compensation package based on experience. (90K to 95K)
Company Vehicle